Money Back Guarantee

Many of our customers ask us if there are any times when we provide refunds. The answer to this is yes, under the following conditions:

1. Emergency condition

Sometimes, an emergency condition may develop that means an order may be delayed. Usually, this is because an assigned writer may fall ill or have some other type of emergency. In these instances, we will immediately assign another writer. If this delays completion beyond your deadline specification, we will issue a partial refund based upon the actual delivery date of your order.

2. Order cancellation
  • If you should cancel an order, you may receive a partial or full refund based upon the status of your order.
  • If a writer has not yet been assigned when you cancel, you will receive a full refund
  • If a writer has already begun on your order, then we will look at how much he has completed and pro-rate your refund
3. Refund request

If you should request a refund because you do not like the finished product, then we will ask that you put in a revision request for what you want changed. You may also request a different writer if you wish. We want you to be satisfied and will revise as much as you want until you are satisfied. If you remain dis-satisfied, you may contact customer support and request a refund. A partial refund may be awarded based upon our investigation of the matter.

4. Quality issues

If you believe that any part of your finished product has been plagiarized, we will ask that you submit a scan showing proof of this. This has never occurred because of our quality control and check before you receive your product. If this should eve occur, we will correct the plagiarized content and issue a partial refund as well as a great discount on your next order.

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